Refund policy
Last updated: October 2, 2026
You pay once for a period (for example 1 week, 1 month or 3 months). Nothing renews automatically, so you are never charged again without ordering. Here is when we refund.
Full refund
- You paid but we could not activate your plan.
- You ask within 48 hours of the activation and you have not started a book with the paid plan.
- You paid twice by mistake for the same order.
Days added instead of a refund
If YERO could not work for you for more than 24 hours because of a problem on our side, or because ChatGPT changed its website and the extension needed an update, we add the lost days to your plan. Tell us and we do it the same day.
No refund
- For a period already used, or after books were started with the paid plan (except the cases above).
- For limits or problems of your own ChatGPT account (for example its image limits).
- For accounts suspended for sharing or abuse.
How to ask
Contact us through the contact details shown on the website with your account email and your order number (for example Y-12345). Refunds are sent with the same method you used to pay, within 7 days.